Orders that are placed on the Gold Bug website will be processed in 1-3 business days, leaving the store Monday through Friday, except in the event of a holiday or posted store closure.
You can request a required signature for the delivery of your order. We ship our packages using UPS as the carrier (except in the event of a union strike, in which case we will use USPS). All packages that leave the store are insured for their full amount. If you live in an area that is prone to theft, we recommend that you request "signature required" to ensure that you receive your purchase.
Due to the nature of our products, we do not ship internationally.
Tax will be added to orders shipped within the state of California. Tax is never added to a package's shipping charge but will be added to the cost of any merchandise that is shipped within the state of California.
Discounted items cannot be returned or exchanged. All discounted items, this includes items purchased using codes, are final sales and cannot be returned or exchanged under any circumstance.
We accept returns on some items purchased on our website. Items purchased at full price on our website are eligible for return for the duration of 14 days after their receipt by the customer. Before returning the item, however, we must be notified of your intent with a phone call (626-744-9963) or email (info@goldbugpasadena.com). The returned piece/s must arrive in their original packaging and will be inspected to ensure their original and unworn condition before they are approved for a refund. Gold Bug will deduct any shipping costs it may have covered AS WELL AS 3% from the total amount of the oder to cover processing fees when issuing the refund.
Send Approved Returns to: Gold Bug 38 East Holly Street Pasadena CA 91103
We accept the return of online purchases to our physical location. You may return any piece/s purchased on our website to our physical location in Pasadena within 14 days of receiving it, but you must obtain authorization from us prior to your visit by calling us at 626-744-9963 or emailing us at info@goldbugpasadena.com. Authorized returns must be made in their original packaging and unworn/unused condition to be considered for a refund or store credit, whichever you prefer. If Gold Bug covered any of the shipment cost, this amount will be deducted from your total credit amount. In the case of a refund, 3% will be deducted from the order amount to cover any processing fees incurred by Gold Bug. We retain the right to refuse the return of a piece.
